The key terms used when raising a trouble ticket are described below:
- Property - The property instance for which the repair is required.
- Submitter - The entity who requested the repair.
- Estimated cost - The estimated cost of the repair.
- Submission Date - The date on which the trouble ticket was submitted.
- Estimate Completion Date? - An indication whether an estimated completion date will be specified.
- Estimated Completion Date - Date on which the repair should be completed on.
- Description - A description of the works required.
- Override default fees? - An indication of whether the default fees normally charged to the owning landlord should be overridden in this instance.
- Maintenance Fee - In cases where the default fee is overridden the monetary value of charges to be applied to the associated landlord account for completing works associated with this trouble ticket.
- From the main menu select Trouble Tickets > Add Ticket.
- Select the property from the drop down list or by typing the address in the box on the right followed by hitting the return key on your keyboard.
- Populate the remaining fields as required followed by clicking on the Add Ticket button.
Alternatively, Trouble Tickets can be raised against a property:
1. Select the relevant property from the List of Properties or use the Quick Search to find the property.
2. Click on the tab 'Tickets' - this will show a list of all trouble tickets associated with this property.
3. Click on 'New Ticket' and then complete the necessary details and click 'Add Ticket' to raise a trouble ticket.