Raise a new trouble ticket

The key terms used when raising a trouble ticket are described below:

• Property - The property instance for which the repair is required.
• Submitter - The entity who requested the repair.
• Estimated cost - The estimated cost of the repair.
• Submission Date - The date on which the trouble ticket was submitted.
• Estimate Completion Date? - An indication whether an estimated completion date will be specified.
• Estimated Completion Date - Date on which the repair should be completed on.
• Description - A description of the works required.
• Override default fees? - An indication of whether the default fees normally charged to the owning landlord should be overridden in this instance.
• Maintenance Fee - In cases where the default fee is overridden the monetary value of charges to be applied to the associated landlord account for completing works associated with this trouble ticket.

1. From the main menu select Trouble Tickets > Add Ticket.
2. Select the property from the drop down list or by typing the address in the box on the right followed by hitting the return key on your keyboard.
3. Populate the remaining fields as required followed by clicking on the Add Ticket button.

Alternatively, Trouble Tickets can be raised against a property:

1. Select the relevant property from the List of Properties or use the Quick Search to find the property.

2. Click on the tab 'Tickets' - this will show a list of all trouble tickets associated with this property.

3. Click on 'New Ticket' and then complete the necessary details and click 'Add Ticket' to raise a trouble ticket.