What are trouble tickets?

Trouble tickets are used to co-ordinate all maintenance activities and repairs associated with properties managed by the letting agency.

A trouble ticket passes through a number of states until completion:

•  Raised- this will be the initial state of the trouble ticket if the estimated cost of repair is greater than the maintenance threshold currently defined by the owning landlord.
• Verified - this will be the initial state of the trouble ticket if the estimated cost of repair is less than the maintenance threshold currently defined by the owning landlord. Tickets with an estimated cost greater than the maintenance threshold will be moved to this state once approval has been obtained from the owning landlord.
• Assigned - tickets will reach this state when they have been allocated to a supplier instance for action.
• Completion - when the supplier has completed any necessary work and issued an associated invoice the ticket will be marked as complete.