To complete a Trouble Ticket:
- Identify the relevant ticket to be completed, from either the List of Trouble Tickets or you can Quick Search for the Ticket if you know the Trouble Ticket number.
- Complete the Actual Cost which is being charged to the landlord, and you can also put in a Statement Description that will show on the Landlord Statement for the work carried out. Note: The completion date will default to the date that you are completing the ticket on, you can however select a different date, but be aware that this is the date that will show on the landlord statement.
- Once you have completed the details click on 'Complete Ticket' to close.
When a Trouble Ticket has been marked as complete, Solo/Origin automatically applies the Actual Cost associated with the Trouble Ticket to the landlord account of the associated property. If applicable, any Maintenance Commission / Maintenance Fee charged by the agency, will also be automatically applied.
The process to generate a landlord statement which details these expenses / fees is detailed in the Landlord Reports section.
The value of the actual cost of the Trouble Ticket will appear in the Expenses section of the report and the any Maintenance Commission / Maintenance Fee will appear in the Fees section of the report.