Assign a Trouble Ticket to a Supplier

When you add a Trouble Ticket, it will automatically take you through to assign the work to a supplier.   

Simply select from the drop down list the relevant supplier that you wish to carry out the work. 

Once a supplier has been selected, you will see what contact information is available for the supplier, how many other Open Trouble Tickets they are working which may assist with determining if you wish them to proceed as the supplier or select an alternative so that the work may be carried out quicker, and you will also see if any Agency Discount is set up for the relevant supplier.

Once you have made your selection of supplier, click on 'Assign Ticket' - this will then automatically send the details to the supplier either via email or text message depending on the set up of the supplier.

Note: Until a Trouble Ticket is assigned to a supplier it will have either a state of Raised or Verified.  To see what Trouble Tickets need assigned to a supplier go to Trouble Tickets > List Tickets > By default it will list Type:  All > to filter the type click on the drop down list and select the relevant type that you wish to view.