If you have forgotten your password

If you have forgotten your password you can reset it by clicking the Forgot Your Password? link on the login screen and then entering your username and submitting the form. You will receive a reset link by email which will allow you to set a new password.

IMPORTANT: You must specify your username, not your email address. Usernames will be of the format "johnsmith" rather than the normal email format. If you cannot remember your username, you should check your browser's internal password manager, or else email us with your full name, agency name, and email address. 

• Chrome password manager
• Safari password manager

All passwords are stored using one-way encryption so that they cannot be retrieved by either ourselves or anyone with malicious intent. Each time you log in we run the same encryption process and if the results match then that means it's the same password.