Although the main stages of the migration process happen over about 10 days with the core data migration followed by your opening balance import, we have devoted 3 months to the overall onboarding process for each customer.
Your primary contact throughout will be Conor, the onboarding manager on the Tilt team, although you will also deal extensively with Brian and Diarmid as you have been used to.
Once your migration is complete, we'll be able to either provide you with answers to the most commonly asked questions, as well as troubleshoot any discrepancies or queries relating to data migrated from Tilt to Arthur.
As you become more familiarised with Arthur during your 3-month transition period, you'll likely find yourself dealing with the Arthur team more than the Tilt team through the established support channels, but we're always there to help.
However, you can also avail of the Arthur support channels once you have transitioned to the new platform. Email support is available in the same way as you have been used to with Tilt, backed up by an extensive online knowledge base.
For customers on Professional and Enterprise plans, you also have access to the experts on the Arthur customer service team via live chat.