One of the major differences you'll notice between the Tilt products and Arthur is their 2-level hierarchy for properties and units, in contrast to Tilt's single level approach.
In Origin and Elevate, you have properties with associated tenancies.
On Arthur, you have properties which have one or more units, and each of these units can have zero or more tenancies associated with them.
This brings many advantages, which some of you will be delighted to learn about, especially in the area of multi-lets and HMOs.
This is best illustrated with a couple of examples.
Example 1 - 5 High Street, with a shop and two flats on the upper stories.
On Origin, you may will typically have dealt with this as follows, with 3 separate properties:
- 5 High Street - Shop
- 5 High Street - First Floor Flat
- 5 High Street - Second Floor Flat
On Arthur, you can manage this much more efficiently as 1 property with 3 units:
- 5 High Street
- First Floor Flat
- Second Floor Flat
Furthermore, you can designate the shop as commercial, and the flats as residential.
Example 2 - 15 Green Avenue, a property with 4 rooms let to individual professionals.
On Origin, you may will typically have dealt with this as follows, with 4 separate properties:
- 15 Green Avenue - Room 1
- 15 Green Avenue - Room 2
- 15 Green Avenue - Room 3
- 15 Green Avenue - Room 4
Or alternatively, one property with multiple tenancies, each with the room number against the tenant.
The typical problems you would encounter would be:
- Managing maintenance in communal areas - which property should the job go against?
- Do you need to create a new (fifth) property called 15 Green Avenue Communal?
- Apportioning common charges and expenses across all the rooms.
- Managing safety certificates for the entire property, e.g. boiler maintenance, separately from those per room, e.g. fire extinguishers.
On Arthur, you can manage this much more efficiently as 1 property with 4 units:
- 15 Green Avenue
- Room 1
- Room 2
- Room 3
- Room 4
Now, you can more efficiently:
- Create tenancies against each room.
- Store gas safety certificates against the property.
- Store fire extinguisher certs or appliance warranties against the relevant unit.
- Record right-to-rent compliance against the tenancy.
- Report on rent and income against each unit individually, or across the whole property.
- Apply service charges to the property as a whole.
- Apply management fees to each unit, or tenancy.
- Send messages to individual tenants (rent arrears).
- Communicate with all property occupants at once (planned maintenance).
What if you don't deal with units?
Even if you don't explicitly deal with units, they will be set up in Arthur's 2-level structure.
At first sight, that may seem confusing, but you quickly get used to it. The vast majority of the time you just deal with everything at unit level, so you can ignore the property level.
For those properties where you may want to report at property level, across all units, the option is there, but you'll not really be aware of it unless you need it.
How do you go about reorganising your properties?
This may sound like a hassle, but it's really not.
As part of the preparation for your migration, we will export your properties and provide you with a spreadsheet highlighting those which may be suitable for restructuring. We'll then chat through this with you to get your preference, and then we'll load these onto Arthur for you automatically as part of the seamless migration. Minimal effort on your part.
If you don't want to split properties and units, then that's absolutely no problem. We can take them across exactly the way you are used to managing them on Tilt.