On the Professional and Enterprise plan you can book one-on-one online screen-share tutorials each calendar month - 1 on the Professional plan, and up to 3 on the Enterprise plan. These tutorials last an hour, and are very extensive.
This gives you a unique opportunity to drill down into a lot of detail on specific features on your account, and is a great learning tool to have undivided attention from an Arthur export for an hour.
* Tilt customers who migrate to the Essential plan DO NOT have access to free tutorials, nor do customers on the Standard plan. Tutorials are still available, of course, but are chargeable.